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One agent , Henry, claimed the funds were ‘prepared for transfer’ via email, yet the ‘Cancel Transaction’ button remains active in my profile. I have 3 active withdrawals totaling 900 EUR that have been stuck in ‘New’ status for over 4 days. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. Support confirmed on March 21st (Janice) that there are “NO issues” with my withdrawal, yet it remains unpaid.